Customer Testimonials
Trevor at Liberty Mazda was very professional and really care about his customers. I would definitely recommend Liberty Mazda for repairs to your vehicle.
Bought our new cars from Liberty, and Hunter and the entire sales team were excellent. We had a previous mazda that the service department took care of, and they were excellent as well. Liberty is an all around great dealer, and we will be returning for service, and of and when we are ready for another car, we will return to buy from them again.
Great place to buy a car. No stress and no pressure.
Craig is always very friendly and professional and I appreciate that. In my experience, the whole service team at Liberty Mazda has been great and I plan to keep coming back.
Always greeted with a friendly hello. Dealership is super clean and comfortable to work while service is being done. Appreciate the video walk thru and in person explanation of work that needs to be done.
It took a while to get the servicing done but l appreciate for the quality of the work.
its the ONLY place I service my car. REALLY NICE amenities/ and a friendly PARTS dept.!
I bought my Mazda 3 at the Hartford dealership and have only used their service team to maintain hi, (yes, my car is male) for these 13 years. I will continue to only use them, hopefully for another 13 years. The facility is spotlessly clean. They work as a team and I find that means higher quality service. Both when I bought him and with his bi-annual check-ups, no one ever tried to upsell. They listened to what I wanted, and only recommended other services that are only needed infrequently, like every 70,000 miles or something like that. After each service, they return a ... Read More Google - Aug 6, 2026
I have purchased 5 vehicles from Malik. He is a true gentleman. No pressure and very professional. I highly recommend Malik and the rest of the team at Liberty.
Professional. Forthcoming. Timely work on car. Plus good waiting area. And a salesman helped me align my new phone's car play with my car. Well done!
Technician seemed to be quite slow and under qualified I had to immediately return because something was rubbing and my service maintenance light was not turned off.
Hunter was extremely helpful. He walked me through everything he was very patient and understood this was my first time at a dealership so I went inside with almost no knowledge and he walked me through everything. Very satisfied with my service there
I had a wonderful experience. First time buying a newer used car. These gentleman made the experience painless And were such a pleasure to work with. So appreciative of My new Mazda family. Thank you Hunter, Micheal P. & Jordan. Will Def be referring my friends and family
I was pleased with the service at Liberty Mazda. It was easy to make an appointment, and they were prepared for me when I came in. They went through my car very thoroughly, and thankfully found no issues. They did not try to tell me that I needed unnecessary repairs, and were willing to answer any questions I had.
Thank you Brandon for making our purchase easy.
Good service . Well managed process from check-in until service completion. Video explanation was also clear . Overall happy customer
Big thanks to Hunter for helping us Lease a 2026 CX-5 that works great for our budget.
I had an amazing experience at Liberty Mazda purchasing my new car! Since this was my first time ever buying a car from a dealership, I wasn't sure what to expect, but Hunter and Bill made the entire process easy and stress-free.
They were both incredibly knowledgeable, patient, and took the time to go over all of my options. They explained everything clearly and kept me informed every step of the way. They stayed on top of everything, so when I returned to pick up my car, the process was quick and seamless—I basically just had to pick ... Read More Google - Jul 28, 2026
Liberty and Craig are the best. Great communication and easy to work with. Very trustworthy.
Jason and his staff are wonderful They always go above and beyond to ensure their customers are satisfied
Very helpful and pleasant to work with. A simple and easy experience and everyone was very nice
Well usually when I get a oil change they usually take a video and let me see what they're doing, what they're checking but this time I didn't receive anything so I don't know if they did a check or not. I was okay with the service. I just felt just a little bit weary if that's the word I want to use. I just wasn't happy with the with the service that day but overall you guys do a good job
It was as good as always It is always a good experience when I have work done
I LOVED my experience with Liberty. They have awesome communication. I was able to drop off my vehicle and pick up next day for an oil change, brakes, and some other misc services. It was all clearly explained, fairly priced, and done via text so I had everything in writing, which I appreciate for my reference. They provided an inspection video, and the whole experience felt very transparent. When I picked up my vehicle, they were super friendly and helpful. I'm so glad I got a Mazda. It's HARD to find a place like this. ❤️
Everything was easy and professional as usual. No complaints at all. Service department obviously has high standards.
Great service from start to finish!
Very nice dealership! I was in and out on time and the customer service was unbeatable.
Oil change, tire rotation done in a timely manner. Waiting area clean and comfortable. Upon arrival staff prepared for appointment
It was great and happy with the service I get to fix all the issues which just had before service
Awsome people I had good time. Explained everthing well. Where very patient with explaing everthing.
Very thorough and provided me with the stats of everything they did. I just did
Who has a fantastic experience as always Everyone's always friendly and easy to work with. Thank you so much..
Excellent on all levels. Everyone we worked with was knowledgeable and very helpful. I am very happy with my car as well as Liberty Mazda.
Dealership bent over backwards for me to get my car in tip top shape. Service manager the BEST
Great team with Michael and Alex making a seamless new car purchase experience for me. Purchased many cars, but my first Mazda and now considering another in the future.
Everything was good They take the time to listen what the customer needs to say and try to answer the questions if I have a problem
Time efficient, personable It was very time efficient and personable. Everything monetary wise was laid out very clearly and they made an effort to make it as quick and easy as possible
Craig dismissed my concerns and spoke to me as though I was inconveniencing him. I simply asked that they investigate a noise my car was making. He told me they had taken the car for a test drive and couldn’t hear anything. However, my mileage and dash cam footage show that the car was never driven. They had my car from 7:30 a.m. until 5:00 p.m., which was more than enough time to properly investigate my concern. I took a Lyft from my office and arrived back at the dealership around 4:30 p.m. Craig didn’t realize I was ... Read More DealerRater - Jul 2, 2026
We continue to return to this dealership over the years as they continue to make the purchasing process simple and straightforward without ever diminishing any questions or concerns that I may have had throughout the process. Both Nick Delgiudice and Bill Nolette continue with that practice to this day. Thank you to both of you!
5/5 Stars. Exceptional service! A huge thank you to Nick D. for making everything seamless and stress-free. Highly recommend.
Very thorough -always keep me apprised of what is happening and what costs will be -never any surprises!
It was a great experience as usual. No complaints The service was outstanding and they explained everything they did
They are all friendly and the work was done quickly. And my car was washed! Great experience.
The sale went well. Dominic was very helpful and knowledgeable about the car I was interested. When it came to money, he was very transparent about what was optional and what wasn't. The car was also well cleaned on pickup day.
I came in thinking I needed a replacement, came across Ali who was very helpful with his sources provided great customer service CRAIG for actually making it happen and fixing my problem i had with my vehicle . Omar & IAN for going above and beyond in my whole experience . Thank you guys for saving me a headache. I left Mazda super satisfied .
Everyone was amazing!! Welcoming! Took their time! Answer ed all my questions! And was accurate on how long the job would take!
My experience with the dealership was excellent. The staff was friendly, knowledgeable, and made the entire process smooth and stress-free.
Fast and as expected No time to complete I have to pickup my grand kids
Professional, explained everything well, great service Made sure i was aware of any price changes and that my car was washed
We have been customers in the Sales and Service departments for many years. Skilled staff who are great communicators. People who care about customers and make an effort to ensure we are satisfied, driving a safe car, with an eye to not wasting our money. We have purchased and serviced multiple new and used cars here. At a time when customer service can seem to be non-existant, it's a strong value at this dealership. Great people.
They were very accommodating to the problem. Diagnosed it correctly and fair on price. My customer was very happy with results. Ty
Very courteous and polite. Completed everything as per my request. I was texted a summary video from the technician who serviced my car. Overall A+ rating. Received a follow up for any future services.
1st visit. Staff was very friendly. Excellent customer service from start to finish. Thank you.
Always the best bought 5 vehicles there. Never had a issue in all these years
Friendly no pressure sales.. Malik was knowledgeable and patient with us seniors. Pleasant experience. Fair trade for our vehicle. We had another appraisal before we shopped at Executive . Would recommend not only the Mazda but the dealership
Mistake made in service but Mazda MORE than made up for it! 5***** service manager corrected problem
They were very helpful and were able to finish my repairs much faster than expected. It was a very positive experience.
Warm, friendly, knowledgeable. Great service Went above and beyond to find and fix a bothersome quirk. I am thrilled.
Excellent customer service and minimal wait time. Jessica provided excellent customer service. The dealership is pristine and very comfortable while I waited. The turnaround time was also excellent.
Easy wait time, great service all around Helpful and very informative with all my questions
My vehicle needed immediate warranty repair which usually takes a few weeks to fix. Liberty Mazda completed the repair in 5 days and communicated the status throughout. They went above and beyond to get me back on the road.
Service is great! My car was in the body shop and them and liberty mazda coordinated my car got in for service- so easy and saved me time??
Very polite, courteous and friendly. Explained the service and suggested I schedule my next service ahead. Very happy with Liberty Mazda service.
Staff Very professional, knowledgeable and personable. Top notch service and hospitality. Very impressed. Will buy my next car at liberty Mazda
Easy. Good coffee. Nice place Easy check in process and love the walkthrough video To go through what they found
Great experience. Very knowledgeable and low pressure staff. Good selection on the lot. Would absolutely recommend.
Very professional, easy to work with, addressed any questions we had. I will definitely recommend them to fri3nds and family .
The entire service team did a flawless job at making sure my experience was a 10/10.
Big special thanks to maddison for helping me find my beautiful 2023 mazda3 🫶🏼 first time getting a car out the lot and shes been super patient and wonderful through the process!
My experience at the dealership was both seamless, comfortable, and fun. Thank you all for your expertise!
Great dealership! Incredible variety of autos to select from, great service department and a top notch, overall, sales and service team! Jessica Sharpe, it was a pleasure meeting you and having you aline my service visit so masterfully! What a welcome addition to the Liberty Mazda of Hartford team!! I wish you the very best with this position and look forward to seeing you around the "campus" when I visit!!!
Helpful and friendly I had a great experience, everyone was helpful and explained the issue with my car and the fix.
All the staff are friendly great communication And always helpful Great facility great staff everyone friendly, respectful, great with their communication. always willing to answer questions..
Always a pleasure to have my vehicle serviced at Liberty Mazda The service department is professional and trustworthy
Excellent service and communication My experience has been the same as before, excellent without any problems. I really appreciate them doing what's necessary to keep their customers happy
Greeted by Hunter when arrived, he explained the car throughout. Bill in finance was easy to work with and the purchase process went smoothly.
Always a pleasure. Problems were fixed in a timely manner. It is always a great experience at Madza.
Alex was great! Everything was easy is switching my lease over. Liberty Mazda is top notch
Service was fine but took forever. Almost 3 hours for an oil change is borderline unacceptable when the dealership knows you are sitting there waiting, and you have an appointment.
Always helpful. Kept up with what is being done with car. They explain what's being done e and what needs to be done. Always feel comfortable with everyone.
Top notch customer service. Would highly recommend both the sales staff and service staff. Kept me well informed throughout the process.
Very good They were helpful, good test driving experience with Alex. He has been very good
Low pressure with a knowledgeable staff. Would absolutely recommend. Great selection of vehicles. Staff was friendly.
The dealership has always been great to work with. They always take good care of my vehicle and are nice. I really like that they sent a video of all of the information so that I know exactly what is going on with my car and how they checked it
Very insightful and great teamwork plus the space felt like home already I thank the team for helping me on making the decision of purchasing my car finally
Looking for a new vehicle and the best options for me. both of them sat down with me and let me know all of them and which may be best for me
Excelente Service, ontime , no hassle, great staff, good snacks, water, clean, wouldn't go anywhere else.
Excellent service and support on vehicle, I m fully satisfied with dealer service. Thank You
Great family atmosphere as well as a professional status! Nick was great to deal with
Liberty Mazda and Liberty Service are THE BEST! I'm very satisfied with the staff and service at Liberty Mazda. I would and do recommend them.