I purchased a new Mazda CX-9 in 2012 from Liberty Mazda in Hartford and traded the vehicle in for a new car a few months ago. During the entire 12 years I owned the CX-9, I brought the vehicle into their service dept. for check-ups and repairs. I rate the service dept. at this dealership as excellent. When I arrived for my easily scheduled service, I was immediately greeted by a rep. who helped me check in, noting any concerns about the vehicle. I've dealt with every service rep and the manager at this dealership over the years, and they were all very friendly and professional. I usually waited for the vehicle in their comfortable waiting area, as they gave me updates on the status of the repair(s). Occasionally, they told me they would need more time to complete certain repairs and quickly arranged a loaner vehicle for me. On other occasions, they helped me with the warranty company or arranged for me to receive a less expensive part for my aging vehicle. The repair charges were reasonable, especially in light of the excellent service. No one asked me to write a review but after 12 years of great service, I thought I should. R.G., Longmeadow, MA

Great sales and customer service

Liberty has the best Mazda service in the area. Very knowledgeable, helpful staff.

Always friendly and competent service.

Our CX-90 went in for recall service. I arrived just a couple minutes before the appointment and they had me pull the car right into the service bay and got to work right away. The CX-90 service advisor reviewed the repair with me and arranged the car’s first service (oil change, tire rotation, etc.) to be performed while the car was already there. She told me how long everything would take and the service techs more than stuck to the timeline. They had me on my way home with all the work complete in less time than they quoted and everything was perfect. One more thing, even the waiting area is comfortable and the coffee was pretty good too!

Malik was the best to work with. He was very friendly, kind, and knowledgeable,. He made the whole car buying experience run smoothly.. I would definitely go back to him to purchase my next one.

We had a great experience start to finish. Got exactly the car I wanted and felt like we were treated fairly throughout the process.

Very easy and quick transaction. We were in and out. Very professional and courteous. No pressure.

We just bought a car here, and this was the most pleasant car buying experience I've had. It was like buying any other major appliance - a big purchase, but no pressure, and no games. Our salesman (Hunter) was very knowledgeable and informative, but easygoing and easy to work with. This dealer is highly recommended.

My experience with Mazda was excellent; positive in every way. Everyone was professional, straightforward, helpful and friendly. I was delighted to have such a good experience buying a car.

Excellent all around dealership. Friendly- honest- salesman & finance were awesome. Over all wonderful dealership and highly recommend.

Simple shopping experience with friendly and knowledgeable staff. I would most definitely return in the future for another vehicle.

Excellent service Attention to customer requests, attentive, timely, considerate Would return to mazda for its great service.

Great experience. Jordan was very knowledgeable and helpful throughout the whole process.

They're always great to work with. They are honest and friendly. It's always a pleasure dealing with everyone there.

Always on time and great work. Friendly and personable and the quote i get us what i pay, no hidden prices.

Fantastic

The service department is very accommodating. I assumed my appointment was the day I brought my car in however it for the week after. Without issue, they squeezed me in.

Zeon was extremely helpful in assisting me with my decision. Never felt pressured and was confident with my choice. Highly recommend this dealership to anyone interested in Mazda. Got a cx30 carbon edition turbo, way better than Kia or Hyundai.

Efficient and helpful. Very comfortable waiting area. I like that I see the same people after several months.

Malik is the best. Highly recommend.

Incredibly considerate and helpful staff. Made purchasing a very easy process and we are very happy with our new CX50!

They are simply amazing. Their customer service sets a standard for the industry. Jason Secor and Carrie Hoffman are knowledgeable and understanding. They are honest and take time to get to know their customers and their needs....which they then go out of their way to meet.

Quick, friendly service at affordable prices. Expert Mazda service professionals. Will definitely be coming back

Zeon made my first Mazda lease experience very easy and stress free. He explained all the options we have and was able to find the perfect car for us. I have seen him off and on when I am there servicing my vehicle and he has always said hi or made a point to make us feel noticed and not just another customer. After our last vehicle servicing, he approached us about our upcoming lease end and if we were thinking about staying with Mazda. We will definitely stick with Mazda for the level of service they provide from the sales floor to the servicing of vehicles. They have great quality cars and sales people to assist you with any purchase you need. Thank you Zeon for making me love Mazda!!