Collision Repair Frequently Asked Questions….

I just had an accident. What should I do?

First, you may need to report the accident to the police and then report the accident to your insurance company. The insurance company will issue you a claim number and confirm your deductible. Be sure to ask if you have rental car coverage and advise them that you prefer Liberty Collision Center to handle your repairs. We will answer any lingering questions you may have and immediately get the repair process started.

For emergency towing, please call our transport carrier at 860-293-2442.

·        How long will my vehicle repairs take?

We provide an estimated completion date after inspecting the vehicle, but there are many factors that need to be considered. For example:

·        How extensive is the damage?

·        How quickly can we expedite any hard-to-get parts?

·        Are there hidden damages found at teardown that we need to work with your insurance company on?

·        Is yours a specialty vehicle?

We understand that you want, indeed need your vehicle back as soon as possible and we will work hard to accommodate that. Keep in mind that the longer we keep your vehicle the more it costs us in terms of valuable storage and facility repair space so we too want to get your vehicle back to you as soon as possible.

·        Will my vehicle be like new again?

We are confident that we can repair your vehicle to its pre-collision condition. Bear in mind however, that even when some vehicles are brand new there can be some factory imperfections, damage from shipping that was repaired at the port, or perhaps even damage at your dealership. While we will return your vehicle to you as fully repaired as possible, please remember that no matter how well a repair is done, it is still considered a repair.

·        Who pays for the repairs, supplements, deductible and is there a deposit required?

Insurance companies vary on how they arrange payments, so ask you advisor on how they will process payment. The deductible is your responsibility and must be settled at time of delivery.